We are committed to providing high-quality products and a seamless shopping experience. We respect our customers' rights in full accordance with Egyptian Consumer Protection Law No. 181 of 2018. This policy outlines your rights clearly and transparently.

Important note: All three periods mentioned in this policy (14 days, 30 days, 3 months) begin on the date of receiving the product and run simultaneously. None of them begins after the other ends.

Right One: Return Without Reason Within 14 Days

If the product does not suit you for any reason, you may return it within 14 days of receiving it without providing any justification.

Required conditions:

First — Product condition: The product must be clean and free from any obvious signs of use such as dirt, scratches, or odor. It does not need to be in brand-new condition, but it must be in a condition that allows resale. Products showing heavy use or damage will not be accepted.

Second — Accessories: All accessories included with the product at the time of purchase must be returned. The list of required accessories is specified on the product page on our website. Any return request with missing accessories will be automatically rejected and the product will be sent back to the customer.

Third — Packaging: The product must be returned in its original packaging or in secure packaging that protects it during shipping.

Shipping cost: Since returns in this case are based on personal preference and the product is most likely in good condition, shipping costs are entirely the customer's responsibility. However, if inspection reveals an actual manufacturing defect, we will refund the shipping cost in full.

Right Two: Exchange Due to Manufacturing Defect Within 30 Days

This is entirely different from returning without a reason. If you discover a manufacturing defect within 30 days of receiving the product, we are committed to replacing it or refunding its full value.

This right does not apply to returns without a reason. There must be an actual manufacturing defect.

What qualifies as a manufacturing defect:

• Analog stick drift

• Unresponsive or intermittently functioning buttons

• Internal connectivity or circuit board malfunction

• Any persistent fault not caused by misuse

What is not covered:

• Breakage or cracking caused by dropping or heavy impact

• External scratches or physical damage

• Exposure to liquids or moisture

• Damage caused by opening or modifying the product

Shipping cost: If a manufacturing defect is confirmed, we cover all shipping costs both ways. If the product is found to be in good condition or the fault is due to misuse, the return shipping cost is the customer's responsibility.

Extended Local Exchange Service — 3 Months (Optional Paid Service)

This is not a warranty. It is an optional paid service we provide to our customers at a fixed fee.

All our products come with an international warranty from the manufacturer. Dealing with that warranty directly requires international shipping and customs procedures that can be time-consuming and costly. This service offers a faster local alternative for those who prefer it.

What the service includes: The ability to exchange the product locally in Egypt if a manufacturing defect appears within 3 months of receiving it, saving the time and cost of international shipping and customs.

Service fee: 1,000 EGP paid when activating the exchange request. This covers part of the shipping and customs costs related to the local exchange process and is not a profit margin.

Shipping cost: All shipping costs within this service are entirely the customer's responsibility, both ways, in addition to the service fee.

How it works:

1. Contact us describing the issue with photos or an explanatory video

2. Send the product to us at your expense in secure packaging with all original accessories

3. We inspect the product within 48 hours of receiving it and notify you of the result in writing

4. Upon confirming the manufacturing defect, the service fee is paid and the replacement product is shipped

5. Total processing time is 3 to 10 business days

Service conditions:

• The product must be free from any damage caused by misuse

• All original accessories must be included as listed on the product page

• This service is exclusive to our website customers

Special Terms for Products Including Xbox Subscriptions or Similar

Some products come with a subscription card or code inside a sealed bag within the original box. Since this code represents digital content with independent value, the following terms apply:

First — Verifying the bag's condition: When submitting any return or exchange request, the customer must send clear photos or a video showing the condition of the subscription bag before shipping to us. This documentation is mandatory and the request will not be accepted without it.

Second — If the subscription bag is sealed and unopened:

• For returns without reason within 14 days: Full return is accepted with a complete refund in accordance with the conditions of Right One

• For manufacturing defects within 30 days: The controller and subscription card are both replaced in full

Third — If the subscription bag has been opened or the code has been used:

• For returns without reason within 14 days: A cash refund is not applicable. The request becomes an exchange for a similar product only, with the subscription value deducted if the card cannot be replaced

• For manufacturing defects within 30 days: The controller is replaced along with a new subscription card at no additional cost, as a manufacturing defect does not forfeit the customer's right to a full exchange. In the event that replacing the subscription card is not possible for any reason beyond our control, the value of the subscription will be deducted from the exchange value, with the subscription price determined based on the official price listed on the manufacturer's website and according to the duration of the included subscription.

Fourth — Non-refundable digital content: If the code has been activated and the subscription is in use, the value of the subscription is non-refundable under all circumstances in accordance with Article 17 of the Egyptian Consumer Protection Law, which explicitly excludes software and digital content from the right of return.

How to Submit a Request

Important tip to protect your rights

We strongly recommend — though it is not mandatory — that you film the product on video while packaging it before shipping it to us. This video fully protects your rights in case of any dispute regarding the product's condition upon receipt, and ensures your request is processed as quickly as possible without any delays.

We also recommend filming the product immediately upon receiving it from the courier before opening the packaging. This documents the condition in which it arrived and protects your rights in case of any damage caused during shipping.

Video documentation, while optional, helps speed up the processing of your request and avoids any unnecessary disputes.

Steps to submit a request:

1. Contact us through the available support channels and send a detailed description of the issue with supporting attachments

2. We will respond within 48 hours with the next steps

3. Send the product in secure packaging with all original accessories, and preferably film it on video while packaging

4. We will notify you of the inspection result in writing

5. If approved, the replacement product will be sent or the value refunded as agreed

Contact Us

If you have any questions about this policy or feel that any part of it is unclear or problematic, we welcome you to reach out to us directly. We are committed to resolving any issue fairly and promptly.

Preferred contact method: WhatsApp — for the fastest response and best follow-up. You can also reach us via: Messenger.

We believe our relationship with our customers is built on transparency and mutual respect, and we are committed to applying this policy in the spirit of Egyptian law, not just its letter.

In case a resolution cannot be reached, the customer has the right to file a complaint with the Egyptian Consumer Protection Agency free of charge by calling the hotline 19588 or through the agency's official website.